Privacy Policy

**Recovery Rides LLC Privacy Policy**

**Last Updated: [07/08/2024]**

Welcome to Recovery Rides LLC ("Recovery Rides," "we," "our," or "us"). We value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services. Please read this Privacy Policy carefully.

**1. Information We Collect**

We collect information about you in various ways when you use our services:

- **Information You Provide to Us:** We collect information you provide directly to us, such as when you create or modify your account, request services, contact customer support, or otherwise communicate with us. This information may include your name, email address, phone number, postal address, payment method, and other information you choose to provide.
- **Information We Collect Through Your Use of Our Services:** When you use our services, we collect information about you in the following general categories:
  - **Location Information:** We collect precise location data about the trip from the Recovery Rides app used by the driver.
  - **Transaction Information:** We collect transaction details related to your use of our services, including the type of services requested, date and time the service was provided, amount charged, and other related transaction details.
  - **Usage and Preference Information:** We collect information about how you and site visitors interact with our services, preferences expressed, and settings chosen. In some cases, we do this through the use of cookies, pixel tags, and similar technologies that create and maintain unique identifiers.
  - **Device Information:** We may collect information about your mobile device, including, for example, the hardware model, operating system and version, software and file names and versions, preferred language, unique device identifier, advertising identifiers, serial number, device motion information, and mobile network information.
  - **Call and SMS Data:** Our services facilitate communications between users and drivers. In connection with facilitating this service, we receive call data, including the date and time of the call or SMS message, the parties' phone numbers, and the content of the SMS message.
  - **Log Information:** When you interact with our services, we collect server logs, which may include information like device IP address, access dates and times, app features or pages viewed, app crashes and other system activity, type of browser, and the third-party site or service you were using before interacting with our services.

**2. Use of Information**

We may use the information we collect about you to:

- Provide, maintain, and improve our services;
- Perform internal operations, including, for example, to prevent fraud and abuse of our services; to troubleshoot software bugs and operational problems; to conduct data analysis, testing, and research; and to monitor and analyze usage and activity trends;
- Send or facilitate communications between you and a driver, such as estimated times of arrival (ETAs);
- Send you communications we think will be of interest to you, including information about products, services, promotions, news, and events of Recovery Rides and other companies, where permissible and according to local applicable laws;
- Personalize and improve the services, including to provide or recommend features, content, social connections, referrals, and advertisements.

**3. Sharing of Information**

We may share the information we collect about you as described in this Privacy Policy or as described at the time of collection or sharing, including as follows:

- With drivers to enable them to provide the services you request. For example, we share your name and pickup and/or drop-off locations with drivers;
- With third parties to provide you a service you requested through a partnership or promotional offering made by a third party or us;
- With the general public if you submit content in a public forum, such as blog comments, social media posts, or other features of our services that are viewable by the general public;
- With third parties with whom you choose to let us share information, for example, other apps or websites that integrate with our API or services, or those with an API or service with which we integrate;
- With Recovery Rides subsidiaries and affiliated entities that provide services or conduct data processing on our behalf, or for data centralization and/or logistics purposes;
- With vendors, consultants, marketing partners, and other service providers who need access to such information to carry out work on our behalf;
- In response to a request for information by a competent authority if we believe disclosure is in accordance with, or is otherwise required by, any applicable law, regulation, or legal process;
- With law enforcement officials, government authorities, or other third parties if we believe your actions are inconsistent with our user agreements, terms of service, or policies, or to protect the rights, property, or safety of Recovery Rides or others;
- In connection with, or during negotiations of, any merger, sale of company assets, consolidation, or restructuring, financing, or acquisition of all or a portion of our business by or into another company;
- If we otherwise notify you and you consent to the sharing.

**4. Your Choices**

You may correct your account information at any time by logging into your online or in-app account. If you wish to cancel your account, please email us at [email address]. Please note that in some cases, we may retain certain information about you as required by law, or for legitimate business purposes to the extent permitted by law.

**5. Contact Us**

If you have any questions about this Privacy Policy, please contact us at:

Recovery Rides LLC
66 W Flagler St Suite 900 #9783

**6. Changes to the Privacy Policy**

We may change this Privacy Policy from time to time. If we make significant changes, we will notify you of the changes through the Recovery Rides app or through other means, such as email. Your continued use of the services after such notice constitutes your consent to the changes. We encourage you to periodically review this Privacy Policy for the latest information on our privacy practices.

**7. Governing Law and Dispute Resolution**

This Privacy Policy and any disputes related to it or our services will be governed by the laws of the State of Delaware, without regard to its conflict of laws principles. Any legal proceedings arising out of or relating to this Privacy Policy or our services shall be brought exclusively in the federal or state courts located in Delaware, and you consent to the jurisdiction of and venue in such courts.