Cancellation Policy

Recovery Rides LLC Cancellation Policy

At Recovery Rides LLC ("Recovery Rides," "we," "our," or "us"), we are committed to providing reliable and timely transportation services to all our customers. We recognize that circumstances may change, and you might need to cancel your ride. This Cancellation Policy outlines the terms and conditions governing cancellations and refunds for our services. By using our services, you agree to the terms set forth herein.

#### 1. Cancellation by the Driver

In the event that your ride is canceled by the driver, you will be entitled to a full refund of the fare paid. We apologize for any inconvenience this may cause and appreciate your understanding and patience in such situations.

#### 2. Cancellation by the Customer

**a. Within 2 Minutes of Booking:**
If you cancel your ride within two (2) minutes of booking, you will receive a full refund (100%) of the fare.

**b. After 2 Minutes of Booking:**
If you cancel your ride more than two (2) minutes after booking, you will be entitled to a partial refund of fifty percent (50%) of the fare.

#### 3. Processing of Refunds

Refunds will be processed within forty-eight (48) hours from the time of cancellation. While we strive to ensure prompt processing, please be aware that the actual time for the refund to reflect in your account may vary based on your financial institution's policies and procedures.

#### 4. Procedure for Canceling a Ride

To cancel a ride, please adhere to the following steps:

1. Open the Recovery Rides mobile application.
2. Navigate to your active ride.
3. Select the "Cancel Ride" option.
4. Confirm your cancellation when prompted.

#### 5. Contact Information

If you have any questions, concerns, or require assistance with the cancellation process, please do not hesitate to contact us:

**Recovery Rides LLC**  
66 W Flagler St Suite 900 #9783  
Miami, FL 33130  
Email: admin@recoveryrides.com  
Phone: 1-888-549-0981

---

By utilizing our services, you acknowledge and agree to adhere to this Cancellation Policy. Recovery Rides LLC reserves the right to amend this policy at any time. Any changes will be effective immediately upon posting on our website and mobile application. Your continued use of our services constitutes acceptance of the revised terms.

Thank you for choosing Recovery Rides.